Privacy Policy

RL Title and Escrow, Inc.

Effective Date: October 22, 2026

1. Introduction

RL Title and Escrow, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information in connection with our website, electronic communications, text messaging, and title insurance, escrow, and settlement services.

2. Information We Collect

We may collect the following information:

• Personal and contact information: Name, mailing address, email address, telephone number, date of birth, Social Security number, tax identification number, and identification documents.
• Transaction and financial information: Purchase contracts, loan documents, title records, payoff statements, banking information, wire instructions, and other information necessary to process your transaction.
• Communication information: Correspondence, inquiries, and information you provide through our website, email, telephone, text messages, or other communications.
• Text messaging information: Mobile telephone number, messaging preferences, records of your opt-in consent, and the contents of text messages exchanged with us.

We may obtain information directly from you and from lenders, real estate agents, attorneys, title insurance underwriters, government records, service providers, and other sources involved in your transaction.

3. How We Use Your Information

We use personal information to:

• Provide title insurance, escrow, and settlement services.
• Process, coordinate, and close real estate transactions.
• Communicate with you and authorized parties involved in your transaction.
• Provide scheduling reminders, transaction updates, and customer support.
• Verify identity and help prevent fraud, unauthorized transactions, and identity theft.
• Comply with legal, regulatory, recordkeeping, and underwriting requirements.
• Respond to inquiries and manage communication preferences, including text messaging consent and opt-out requests.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information as permitted or required by law and as reasonably necessary to provide our services, including with:

• Lenders, real estate agents, attorneys, and other authorized parties involved in your transaction.
• Title insurance underwriters.
• Government agencies and recording offices.
• Service providers that support our business, including transaction management, secure communications, identity verification, payment processing, and information technology providers, subject to applicable confidentiality and use restrictions.
• Law enforcement, courts, regulators, or other authorities when disclosure is legally required or permitted.

The sharing provisions in this section are subject to the additional restrictions on mobile information and text messaging consent stated in Section 5.

5. Text Messaging and Mobile Information

Information Collection and Use

If you opt in to receive text messages from RL Title and Escrow, Inc., we may collect your mobile telephone number, messaging preferences, records of your consent, and the contents of messages exchanged with us.

We use this information to send communications related to our title insurance, escrow, and settlement services, including transaction updates, appointment reminders, requests for information, and responses to customer inquiries. We also use it to maintain consent records and process opt-out requests.

No Sale or Sharing for Marketing

We do not sell, rent, disclose, or share your mobile information, including your telephone number, text messaging opt-in data, or consent, with third parties or affiliates for marketing or promotional purposes.

Your text messaging consent applies only to RL Title and Escrow, Inc. We do not transfer your consent to other businesses or authorize them to use it to contact you.

We may provide mobile information and consent records to service providers solely as necessary to operate, deliver, and administer our text messaging services. These providers may use that information only to perform services on our behalf, subject to confidentiality and use restrictions. We may also disclose information when legally required.

No other provision of this Privacy Policy authorizes the sharing of mobile information or text messaging opt-in data or consent with third parties or affiliates for marketing or promotional purposes.

Message Frequency and Charges

Message frequency varies depending on your transaction, requests, and communications with us. Message and data rates may apply.

Consent and Opting Out

Consent to receive text messages is voluntary and is not a condition of purchasing or receiving our services.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final message confirming your request. Opting out of text messages does not prevent us from communicating with you through other appropriate methods regarding your transaction.

Help

For assistance with text messaging, reply HELP or contact our office using the contact information published on our website.

6. Protection of Information

We maintain physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. Access is limited to individuals and service providers who need the information to perform their responsibilities.

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

7. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, and satisfy applicable legal, regulatory, underwriting, and recordkeeping requirements.

Text messaging information, including consent and opt-out records, may be retained as necessary to document your preferences, honor opt-out requests, and meet applicable compliance requirements.

8. Your Rights and Choices

Depending on applicable law, you may have the right to request access to or correction of certain personal information we maintain about you.

To submit a privacy request, contact our office using the contact information published on our website. We may require verification of your identity before responding. Requests are subject to applicable legal exceptions and recordkeeping obligations.

You may separately stop text messages by replying STOP, as described in Section 5.

9. Website and Electronic Communications

Information you submit through our website or electronic communications is used for the business purposes described in this Privacy Policy.

Our website may contain links to third-party websites or services. Those third parties maintain their own privacy practices, and we encourage you to review their policies before providing personal information.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. The current version will be posted on our website with an updated effective date. Where required by law, we will provide additional notice of material changes.

11. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your communication preferences, please contact RL Title and Escrow, Inc. using the telephone number, mailing address, or contact form published on our website.

Please identify your inquiry as a “Privacy Request” so it can be directed appropriately.